FAQs

You get the following to verify each completed delivery:

• Image proof
• Customer signatures
• Geo-stamped confirmations

Zordigo sends instant WhatsApp notifications whenever a driver starts or completes a delivery. These alerts are automatically sent to the customer and/or admin (if enabled).

You can add orders to the system via:

• Manual order entry form using the Create Order button
• Uploading the Excel File
• Uploading the ERP Excel

All these options are available under the Orders tab. Once you click the Create Order button (on the Orders page), the manual order entry form will appear. You can also upload an Excel file to add multiple orders at once, or upload the ERP Excel to bulk-upload orders.

You can upload the ERP Excel by using the Upload ERP Excel button (present in the Orders page).

Note: But firstly you need to set the following in the Order Upload Settings of the Settings module:

• Order No. Column
• Company Name Column
• Amount Column
• Date Column
• Row No. from which orders are found

So that the program can know where to get the data from.

You can assign orders using any of the three available methods:

• Assign via Excel Upload:
  Include the registered driver’s email in your Excel sheet. Orders will be automatically assigned when the file is uploaded.
• Assign a Single Order:
  Go to the Orders page and click the Assign button next to an order. Select the driver from the list that appears.
• Bulk Assignment:
  Select multiple orders on the Orders page. A new top-right menu will appear—click Assign, choose a driver, and all selected orders will be assigned at once.

To edit a driver, go to the Drivers tab in the Admin Web.

You can edit:

• Contact details
• Availability

To delete a driver, click Delete Driver from the Admin login.
(Deleted drivers cannot access the app unless re-added.)

Note: A driver’s email is their unique ID, so duplicate emails are not allowed.

Drivers are tracked via GPS. You can see their exact location on the map at any moment, along with their movement and route status.

You can view current position, route progress, remaining distance, estimated arrival time, and whether the driver is delayed or off-route.

Drivers upload a photo, capture a signature, and the system records the exact delivery location—these all serve as verified delivery evidence.

Account Reports give you a complete snapshot of your business activity, including delivered orders, failed orders, and total collected amounts, helping you understand performance at a glance.

Yes. The report clearly shows the count of Delivered Orders and Failed Orders, allowing you to measure delivery success rates instantly.

It shows how much money your drivers collected during deliveries, making reconciliation, cash flow tracking, and daily settlements easier.

The summary includes Report ID, Driver Name, Failed Orders, Delivered Orders, Amount received in Cash, UPI, Cheque, and Stock Return for the day.

Go to the Dispatchers tab and click Edit under the Actions dropdown to update dispatcher details.
You can also delete the dispatcher from the same menu.
Each dispatcher’s unique ID is their email address.

Open the Packers tab and use the Edit option under Actions to update packer details.
Packers can also be removed using the same dropdown.
Email IDs must be unique for each packer account.

Every delivery step is logged with checkpoint verification, timestamps, and GPS events, ensuring complete tracking from pickup to drop-off.

Each action—pickup, transit, arrival, and delivery—is recorded with the exact time and GPS location, ensuring accuracy and transparency.

Real-time tracking, verified checkpoints, and alerts reduce errors by ensuring every delivery step is monitored and validated.

Smart dispatching selects the nearest or most available driver, reducing waiting time and increasing delivery turnaround speed.

The system automatically assigns orders based on driver location, workload, and availability, ensuring faster dispatch and reduced idle time.

It records every driver’s trips, distance covered, time taken, successful and failed deliveries, and total collections.

You can scan a QR code to instantly assign orders to the right driver. This eliminates manual typing errors and speeds up the workflow.

The timeline shows:

• Order creation time
• Driver assignment time
• Pickup time
• On-the way time
• Delivery completion / failed time
• Order re-assigning time

Each step includes timestamps.

Digital bills are GST-ready and easy to download, share, and store. They simplify invoicing and ensure proper tax documentation.

The system sends reminders for pending payments, helping drivers and customers settle dues faster and improving your cash flow.